What does this involve?
This is all about having conversations, observing, asking questions and listening. The Service Thermometer is an all round review of the current service organization using feedback mechanisms that work for your business and your customers.
•Analysis of all feedback received
•Improvement/ Next Steps Proposal
A greater understanding of the current service experience, allowing action to be taken towards creating an even better experience for your customers which will start enabling customer driven growth in your business.
“Knowledge will bring you the opportunity to make a difference.”