The customer is king, right? The answer depends on how you interpret the question. Does this mean they are always right? We don't think so. What we do know is that whilst they might not always be right, they are certainly going to be deciding if your business is worth their custom, their time and their money. Without them, well, you really do not have a business. It's just that simple.
It is all about connecting with your customers, understanding what they expect from you and then taking it one step further and delighting them.
It's all in the detail
The approach we take at Making Change Happen is that the real magic of creating unique customer experiences begins when the 4 cornerstones of your service business align. The core values you have for your business becomes a living and breathing entity which is evident in everything you do; from having amazing people who believe and work and live by those values, a physical or virtual location which exudes those values, processes which support and customers who feel those core values in everything they see and experience.
It is all in the details, the little things that most businesses don't care about or even see. If you start noticing the details in your business you can be sure that your customers will feel them.
Our Simple Equation
Our Simple equation at Making Change Happen for building a sustainable business that will meet the needs of its customers today and in the future is:
Creating a Change Culture
Delivering Exceptional Customer Experiences
= A WOW Business
With over 20 years of experience helping companies implement their changes and deliver their innovations our approach is simple. We keep the focus on the customer and have an eye for the detail.