Are you fulfilling the unexpressed wishes and needs of your customers? The Ritz-Carlton is and considers it so important they have the message stamped into their credo and their service values. They make it their business to anticipate and be responsive to their clients expressed and unexpressed wishes and needs. If you want your company to be even remotely considered to be the best in service, to start differentiating yourself from the hordes of competition that exists out t

“How was your meal?” It was date night with hubby and before we go and catch a movie we head out for meal to an Italian restaurant. When the waitress asked me how my meal was I had to (it’s a thing with me, being honest) admit that actually it was not great, a wee bit bland. “Oh!” …..that was it. No sorry or I’ll inform the chef or here have a drink on the house to compensate! Just ‘oh’ and then walking off no doubt to inspire another customer with her amazing range of vocabu