

Find your toilet wow!
I know it’s a really weird title for a blog post but bear with me, it will all make sense when you start reading. Ok so I will come...


Know your customers circle of influence
So here’s the thing, as a customer, our basic needs really haven’t changed much in the last 1000 years or so. We get hungry so we eat, we...


It all starts with your internal customers
Are you fulfilling the unexpressed wishes and needs of your customers? The Ritz-Carlton is and considers it so important they have the...


Execute on Strategy….yeah like I’ve got time for that!
Why is it that companies, big or small, find it difficult to execute on strategy? Having worked for over 20 years in the corporate world...


Caught up in the details?
So here is my question to you, do we get caught up in the details too much? I say hell yes we do in all manner of ways. I’m not saying...


Don’t Change…. at least not just for the sake of it!
In order to grow as a person, as an employee or as a business change is needed...... I know you keep hearing that right! You only need to...


The good, the bad and the downright EXCELLENT!
“How was your meal?” It was date night with hubby and before we go and catch a movie we head out for meal to an Italian restaurant. When...


The OMG Moments!
There are always things happening in our life, whether through choice or circumstance, that lead us down that path of change. Sometimes...